Sales Policy

Effective Date: 

At Freexcity, we are committed to offering high-quality survival gear and accessories with a smooth and transparent shopping experience. This Sales Policy outlines the terms and conditions governing purchases made through our website.

1. Product Availability

We make every effort to ensure that all items displayed on our website are available for purchase. However, due to high demand or limited stock, some products may become unavailable. In such cases:

• We will notify you as soon as possible if an item is out of stock.
• You may choose to receive a refund, exchange the product, or wait for restocking (if applicable).

2. Pricing

• All prices on our website are listed in [Insert Currency] and include any applicable taxes unless stated otherwise.
• Prices are subject to change without notice. However, once an order is placed, the price at the time of purchase will be honored.
• Any promotional prices or discounts are only valid for the period stated and cannot be applied retroactively to previous purchases.

3. Order Processing

• Once you place an order, you will receive an email confirmation with your order details.
• Orders are processed within [1-3] business days. During peak seasons or sales, processing times may be slightly extended.
• If we encounter any issues with your order, such as payment authorization or stock availability, we will contact you via the provided contact information.

4. Payment

We accept the following payment methods:

• Credit/Debit Cards (Visa, MasterCard, American Express, etc.)
• PayPal
• [Other payment options]

All payments are securely processed, and your payment information is protected by encryption during transactions. You are responsible for ensuring that your payment information is accurate and up to date.

5. Shipping

We offer both domestic and international shipping. Shipping fees and estimated delivery times are provided at checkout.

• Domestic Shipping: Orders within [Insert Country] typically take [3-7] business days to arrive, depending on your location.
• International Shipping: For orders outside [Insert Country], shipping times may vary between [7-21] business days, depending on customs and local postal services.
• We are not responsible for delays caused by shipping carriers or customs processing.

6. Customs and Duties

For international orders, you may be subject to customs duties or import taxes imposed by your country. These charges are the responsibility of the buyer, and Freexcity does not control or collect these fees.

7. Order Changes and Cancellations

• Changes: Once an order has been placed, we cannot guarantee that changes can be made. However, if you need to make changes, please contact us as soon as possible, and we will do our best to accommodate your request.
• Cancellations: Orders may be canceled if they have not yet been processed or shipped. Please contact us immediately if you need to cancel your order.

8. Returns and Refunds

We stand by the quality of our products and offer a [30]-day return policy. For details on returns and refunds, please review our [Refund and Returns Policy].

9. Warranties

Certain products may come with a manufacturer’s warranty. Warranty details, if applicable, will be included with the product or listed in the product description on our website. For more information on warranty claims, please contact our customer service team.

10. Limitation of Liability

While we take every step to ensure product quality and safety, Freexcity is not liable for any injury, damage, or loss resulting from the improper use of our products. Customers are responsible for following all instructions and safety guidelines provided with our products.

11. Dispute Resolution

In the event of a dispute or issue regarding a purchase, we encourage customers to contact our customer service team to seek a resolution. If an issue cannot be resolved through customer service, it may be subject to mediation or arbitration in accordance with the laws of [Insert Country/Region].

12. Contact Information

If you have any questions regarding our Sales Policy or need assistance with your purchase, please contact us: